Rules and Guidelines for Use of the Libraries

Use of the Library

The library’s services are available to everyone.

The Library can, however, charge you for printouts, photocopies, and other special services.

If you are not a resident of the municipality of Vejle, the Library may in some cases require a deposit in connection with loans.

How to register

To be registered as a library user you need your Health Insurance Card. When you register, you also choose a personal PIN number to use for self-service purposes.

You can register yourself on our website using your MitID or at in person at your local library. Remember to bring your Health Insurance Card

Register yourself with your MitID.

Children and young adults under the age of 18 must have written permission from a parent or legal guardian to register. You can register your child on our website using your MitID or by filling out a parental permission form at your local library.

Register your child with your MitID,

Children and others who do not want to use their Health Insurance Card as their Library Card can have an alternative Library Card issued. However, you always have to show your Health Insurance Card when you register.

If an institution wants a Library Card, the head of the institution must be registered as the person responsible for borrowed materials. You can get a power of attorney form at the library or print one from our website.

Find and download the power of attorney form.

See also: Library Rules for persons with temporary residence in Denmark

How to borrow

You can borrow your materials on our self-service machines. To borrow you need to scan your Health Insurance Card/Library Card and type in your PIN number. Our self-service machines also allow you
to type in your CPR-number, if you do not have your card with you

The Health Insurance Card/Library Card is a personal card. You can only borrow materials on your own card.

You are responsible for the materials borrowed on your card.

Notify the Library immediately if your Health Insurance Card/Library Card is lost or stolen. The card will then be blocked for use. Until the Library is notified you may be held responsible for any misuse.

Registering loans

All loans must be registered in our system before you leave the Library. After registering your loans you will be offered a receipt.

The receipt tells you which items you have borrowed and when to return them.

You can also register your loans using the ’Scan & lån’ function in the Biblioteket app.

Loan periods and renewals

The standard loan period is 31 days. You can renew your loan if the material has not been reserved by anhother borrower. You can only renew your loans twice and not until 10 days before the return date.

Certain popular materials have a shorter loan period and cannot be renewed. The loan period is usually displayed on the material and always on your receipt.

Different loan periods may apply to materials on loan from other libraries.

If you want to renew your loans, you can do it yourself her on our website, in the Biblioteket app, or by contacting your local library.

How much can you borrow

You may borrow as many books, films, games etc. as you like.

For a few materials certain loan limitations may apply. Children may only borrow movies deemed appropriate for their age group by the Media Council. The age limitations appear on the cover.

Reservations

You can reserve materials yourself using our website or the ’Biblioteket’ app, or you can contact the staff at your local library.

We will notify you when the material becomes available. You can choose to be notified by e-mail or SMS - or both. You can also get your notifications in the ’Biblioteket’ app if you turn on push notifications.

Returns

When you return your materials you are offered a receipt. The receipt tells you which materials you have returned and how many are left on your account

This receipt is your documentation for having returned the materials, and you should save your receipt for 8 weeks after the original due date. If you have a complaint in connection with an overdue fee, you must be able to show a receipt.

We recommend that you choose to have your receipts sent to your e-mail.

Reminders

If you have registered your e-mail address or your mobile number, the library helps you remember to return your materials on time. The library automatically sends you a reminder three days before the due date.

The reminder covers all materials with the same due date. E-mail reminders tell you the titles of the materials due. SMS reminders only tell you the number of borrowed materials due.

You can also choose to receive your reminders in the ’Biblioteket’ app. Download the app from Google Play or App Store, log in and turn on push notifications.

Reminders is an extra service. It is still your responsibility to return your loans on time, and you still have to pay overdue fees if you are late – even if you have not received a reminder.

Overdue loans

If you return your loans after the due date, you must pay an overdue fee according to the library’s current rates.

Overdue fees are calculated by the loan date and are not affected by the number of borrowed materials

Your overdue loans may generate multiple fees, if:

• Your loans have different due dates
• You did not borrow your items on the same day - even if you have since renewed your loans so they have the same due date
• You return items with the same due date on different days

See our current overdue fees (page in Danish).

Replacement fees

If you lose or damage the library’s materials, you must pay a replacement fee. The replacement fee is usually the item’s purchase price plus a surcharge for preparation.

You may keep the damaged item once the replacement fee is paid.

Should a lost material reappear within three months, your replacement fee can be refunded.

See our current replacement fees (page in Danish).

Payment of fees

You can pay your overdue or replacement fees online using Vejle Municipality’s payment system ”Betal din kommune”. You can see all your fees in your user account on our website and in the ’Biblioteket’ app. Here you will also find a link to the payment system.

If you do not wish to pay your fees online, it is possible to pay in cash at your local library.

If you do not pay your overdue or replacement fees after receiving a bill and two reminders from Vejle Municipality the claim will be turned over to collection by the proper authorities.

Be aware that bills from Vejle Municipality are sent to you via Digital Post.

Suspension of privileges

If you repeatedly do not return borrowed materials or return them in damaged condition, your library privileges may be suspended.

The suspension will stand until the materials are returned or the replacement fees have been paid.

If you owe the Library more than 200 DKK in overdue fees, your privileges will be suspended until the full amount is paid. You will be notified of the suspension via e-mail or SMS 8 days before it takes effect.

You will be notified of the suspension via Digital Post 8 days before it takes effect.

If you settle your account, either by returning the materials or by paying the replacement fees and all overdue fees, your privileges will be restored within 72 hours. You can pay your fees using the payment system ”Betal din kommune”.

If you do not respect common rules of conduct or refuse to follow the staff’s directions, you may be expelled from the library.

You may also be expelled if you do not observe the library’s rules of Internet ethics.

See our rules of Internet ethics (page in Danish).

It is not permitted to serve or drink alcohol at the library.

Liability

The library is not responsible for any damage to audio/video or computer equipment resulting from the use of library materials.

Contact information

As a minimum, your address is registered in our electronic database unless your address is protected.

If you have chosen to receive reservation notices and reminders by e-mail, your e-mail address is also registered in our database.

If you have chosen to receive reservation notices and reminders by SMS, your mobile number is also registered in our database.

It is very important that you notify us if there are any changes in your contact information. This is especially important if you get a new e-mail address or a new mobile number. You are the only one who can provide us with that information.

If we do not have the correct information, our messages will not reach you, and you risk not being notified when a reserved material is ready to be picked up. You also risk reminders not reaching you and not being made aware that your materials will soon be overdue or that your are about to be suspended.

It is your responsibility to register the correct information.

You can update your contact information yourself by logging on to your account here on our website. You are also always welcome to contact our staff to register your changes.

Privacy

The Library’s loan records are managed according to current privacy laws. You have the right to see a printout of the information we have registered on your CPR-number (Social Security Number). Information about your loans is deleted 30 days after the materials have been returned.

You can read more about how the library registers and uses your information in our privacy policy.

See our privacy policy (page in Danish).

To protect your privacy, the library is not allowed to share information about your loans, debts etc. with any third party. 

Vejle Libraries are equipped with video surveillance, in part to ensure user safety, and in part to protect the library and its furniture and equipment from theft and vandalism. Monitored areas are marked with signs.

The surveillance is in accordance with current laws regarding video surveillance and the handling of personal information.

Complaints

If you have any complaints about the library’s service or the way in which the rules are administered, you should address them to the library director.

The decision of the library director can be appealed to the city council’s committee for culture and sports.